PLEASE WE HAVE PUT TOGETHER SOME COMMONLY ASKED QUESTIONS ABOUT THE INVENTORY PROCESS:
Please send us the full address of the property, how many bedrooms it has, if its furnished/unfurnished, if it’s a house or flat and how we can get access. We will need the tenant’s details to arrange the booking direct if we are meeting them, alternatively we can give you some time slot options for your tenants to choose from.
Yes. This is where we have availability and it may not be available during busy periods, however we regulatory fulfil bookings at last minute and even bookings made that day. It is very rare that we cannot accommodate a booking. The earlier you book the more choice of available times we will have so please get in contact
Yes. We can collect and deliver keys within a 15 minute journey time of the property. Key collection from further away can sometimes be possible if the clerk is local before or after your booking. Some clients post us keys, leave in a KeyNest or meet the clerk at the property.
Yes. But we will need the report before we attend the check out. A check out compares the condition of the property to what it was at the time the tenants moved in so it’s an essential document.
No. We regularly collect keys to conduct check outs in the tenants absence. There is nothing a tenant can say to the clerk at the time of the check out that will alter what they state on the report, the clerk will make their own decision at time of check out and it is then up to the party dealing with any disrepair etc to make a decision as to whether a claim from the deposit would be sought.
Ideally yes. However, if a tenant is unable to be present at the time of check in we can still conduct the report and deliver keys locally for the tenants to collect when they are available.
Please get in touch for price list.
Please note, unfurnished is only white goods, furnished is the main items of furniture within a room. Heavily furnished may incur extra costs and would be typically furnished but with full linen and kitchenware. We are happy to give you a price estimate if you are not sure about your needs.
According to the Tenancy Ban Fee, No. As of 1st June 2020 you cannot charge tenants any admin fees and this includes any inventory services.
48 hours after the booking has taken place, not including Sundays.
We need this time to upload all photos and get the report finalised. It then goes through 2 rounds of quality control. You will receive the full report with photographs via email.
Please wait until you have the check out report from us, we send reports to whoever instructed us so normally this isn’t the tenants. If there is anything that you feel the clerk has missed after viewing the report please let us know and we will look into it immediately.
The report will clearly show in text and high-resolution photographs any damages, cleaning issues and causes for concern that you may want to discuss with your tenants before returning a deposit. Whilst we are property inventory experts we do not deal with the return of the deposit, this is down to the homeowner or agent to arrange for the tenants. The aim of a good inventory report is to minimise disputes but if your tenants don’t agree to your claim and you can’t find common ground then you may have to proceed with the dispute process and take legal action.
Private homeowners will need to pay before we release reports. We will work with agents regarding payment terms, normally 14 days, but maximum terms are 30 days